The entity responsible for the processing of your personal information (the Responsible Party) is: 
Name: Wetility Proprietary Limited 
Address: 24 Peter Place Lyme Park, Bryanston, Sandton, 2060 

Information you give us. This includes any information that you provide to us directly:

• when you sign-up to utilise our services;

• by filling in forms on our websites, or those provided to you;

• when you enter a competition, promotion or complete a survey;

• by posting comments or content on our social media pages; or

• when you contact us or we contact you and you provide information directly to us. 

What personal information we collect

• When you register to use our services, you will be required to provide us with the following information, your:

• names and surname;

• contact details;

• company information;

• physical addresses;

• identity number and passport numbers;

• date of birth;

• electronic identification data:

• IP address;

• education history;

• employment history;

• financial information;

• gender;

• language;

• nationality;

• martial status

• tax related information;

• a copy of your current electricity bill; and

• bank account information. 

Information we collect or receive when you use our website or social media platforms

• We collect information when you use our website or social media platforms by using cookies, web beacons and other technologies. Depending on how you access and use websites, we may receive:

  • log information (information about your interactions with us on our website, the time and date of your visit, the time spent on our website, the content you view and the search queries you submit);

  • information we infer about you based on your interaction with products and services;

  • device information (for example the type of device you're using, how you access platforms, your browser or operating system and your Internet Protocol ("IP") address, your device's serial number);

  • location information (your device's GPS signal and information about nearby WiFi networks and cell towers). We get this information when you use location-enabled services. You can disable location services when you use the website, or through your device settings.

• Please refer to our cookie policy for more information on our use of cookies. 

Information from third-party sources 

We use the information we collect and receive for the following general purposes:

• to provide you with information, products or services you request from us;

• to communicate with you over various communication channels, including email, through WhatsApp or on the phone;

• to provide you with support;

• to conduct a credit check; and

• to provide effective advertising (for example, to be provide you with news, special offers and general information about other goods, services and events which we offer, that are similar to those that you have already hired or enquired about). 

We do not sell your personal information to third parties for their marketing purposes.

We may share information with:

• to a limited number of our employees and third party service providers (other than those who we refer you to), who we assist you to interact with;

• our business partners. We may share non-personally identifiable information with select business partners;

• other parties in response to legal process or when necessary to conduct or protect our legal rights;

• companies that provide services to us. Companies that provide services to us or act on our behalf may have access to information about you. These companies are limited in their ability to use information they receive in the course of providing services to us or you; and

• third-parties where you provide consent. In some cases, third-parties (often advertisers) may wish to attain information about you in order to promote their products to you, or for whatever other reason. We may share information with third-parties where you provide consent in the form of an explicit opt-in. Before we ask you to opt-in, we will endeavour to provide you with a clear description of what data would be shared with the third-party. Remember that once you have opted in to allow us to send your information to the third-party, we cannot control what they do with your data; therefore, be sure to investigate their privacy policies before providing permission for us to share your information. 

You have the right to ask us not to contact you for marketing purposes. You can exercise this right at any time by using any of the various "opt-out" options that we will always provide to you when we communicate with you. We will not send you marketing messages if you tell us not to but we will still need to send you service-related messages.

We want to make sure that any data we hold about you is up to date. So, if you think your personal information is inaccurate, you can ask us to correct or remove it. 

We will retain your personal information only for as long as is necessary for the purposes set out in this privacy policy or to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. 

The security of your data is important to us. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. However, we do employ a number of safeguards intended to mitigate the risk of unauthorised access or disclosure of your information. We will do our best to protect your personal information and we will use up to date technology that will help us to do this. We will at all times comply with our obligation under applicable law. 

We are based in and operate from South Africa. Your information, including personal information, may be transferred to and maintained on servers located outside of your country of residence, where the data privacy laws, regulations and standards, may not be equivalent to the laws in your country of residence. 

We might transfer your personal information to places outside of South Africa and store it there, where our suppliers might process it. If that happens, your personal information will only be transferred to and stored in country that has equivalent, or better, data protection legislation than South Africa or with a service provider which is subject to an agreement requiring it to comply with data protection requirements equivalent or better than those applicable in South Africa. 

Your use of our website, followed by your submission of information to us, represents your consent to such transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. 

Our website or social media platforms may contain links to and from websites, mobile applications or services of third parties, advertisers or affiliates. Please note that we are not responsible for the privacy practices of such other parties and advise you to read the privacy statements of each website you visit which collects personal information. 

We may update this privacy policy from time to time. Any changes that we may make to our privacy policy will be posted on our website and will be effective from the date of posting. 

You may at any time request:

• confirmation that we hold your personal information;

• access to your personal information;

• the identities or categories of third parties to whom we have disclosed your personal information; or

• that we correct or delete any personal information that is incomplete, misleading, inaccurate, excessive or out of date. 

In order to exercise these rights, please refer to our PAIA Manual. 

If you have a question, concern or complaint regarding the way in which we handle your personal information, please us at enquiry@wetility.energy 

You can also lodge a complaint with the Information Regulator of South Africa using the contact details below:

• Tel: 012 406 4818

• Fax: 086 500 3351

• Email: complaints.ir@justice.gov.za.